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Managed Dedicated Server Services |
What is Managed Dedicated Servers Services?
To complete Host Ventura's dedicated servers, Managed Dedicated Servers Service provide the enterprise-class service levels and high-quality support you need for your company’s hosted infrastructure. With this level of service, you know that you have a team of certified engineers always available to support and respond to your business needs.
Whether your business requires a single dedicated server or a highly-available, complex hosted infrastructure, Managed Dedicated Servers Services from Host Ventura give you the freedom to focus on your business rather than your IT infrastructure, because we’re available exactly when you need us.
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First-call resolution - You no longer have to question whether you have the right person on the phone. When you need a certified team of experts to take personal ownership of support incidents for your most important servers, Host Ventura is ready to respond.
Trained Professionals - The person who receives your support request will manage the incident through completion. Every member of your expert team is a senior member of The Host Ventura support staff, each certified on key hosting technologies.
Hardware replacement Service Level Agreement (SLA) - Do you currently worry about spare parts availability or simply need your business back online as soon as possible should you experience a hardware fault? Host Ventura's hardware replacement SLA provides you with peace of mind knowing that we will have your failed components exchanged within no time so you can get back to your business.
Managed Backup - Sleep well at night knowing that you have a dedicated team of certified system administrators watching your backups 24x7x365. In the event you require a restore or you’d like to modify your backup scheduling, our team is available to assist you around the clock. High-availability redundant storage when you need it and how you need. Plug-ins are available at no additional cost for MS SQL, MySQL, Exchange, and SharePoint.
Server Monitoring and Reaction - Our team of monitoring engineers is constantly on standby watching for service notifications from your server. If a critical fault is detected any time of day, they immediately jump into action to resolve the service issue. In the event the service issue is lasting longer than anticipated our team will reach out to your designated contact(s) to provide updates and guidance on a correct course of action and ETA on a resolution.
Key Advantages of this Service:
With Host Ventura's Managed Dedicated Servers support team, you gain access to:
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- First-call resolution - a certified engineer provides a single point of contact per incident
- Access to an online incident tracking system to follow the status of your support case.
- 24 x 7 x 365 support availability - Unlimited access to your personal support team.
- A team that acts as a first line of defense against monitored alerts and informs you when preventive maintenance is required.
- Fully managed customizable daily backups of your hosted environment with off-site storage possibilities
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| This service is available on any Virtual Rack or Private Rack server. Our experienced account managers can assist you with any queries regarding this service. |
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